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Emergency set against unfair conversation attacks

Verbal attacks are experienced by all of us in our professional and private lives. They distract from the actual topic and are intended to put the interlocutor on the defensive. Read how to avoid the justification or defence trap.

Conversational attacks can be covert or overt. The other person tries to emotionalize, to make his counterpart feel hurt and to lose his self-control. Whoever does not manage to “jump off” in time has a guilty conscience or stands there himself as the “perpetrator”. In order to escape the toxic cycle, the following emergency set of possible defence strategies helps:

NON-IDENTIFICATION: Do not take the statement personally, emotional distance
have the statement repeated in a very concrete way
verbalise possible reason for the attack, question the benefit
short break, do not comment and just continue
complain about the form and, if repeated, end the conversation in a friendly but decisive manner
call for concrete examples and ask critical questions
build a bridge and emphasize the goal again and again strictly and clearly
incapacitate the attacker with love and empathy
under no circumstances be justified, infected or unsettled

Author: Brigitta Christina Kemner
Book: Wellenmutprinzip
www.brigitta-kemner.com

Source: www.businessvillage.de

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